By registering to use the GEM Engage customer portal, you are agreeing to our Terms & Conditions.
Full Terms and Conditions can be found using the links at the bottom of the login screen.
If it says, "Email address already in use" then you will need to click the "Forgot Password" button and reset your password.
In order to operate efficiently, we collect and use information about people with whom we work. These people may include members of the public, current, past and prospective employees, clients, customers and suppliers. In addition, we may be required by law to collect and use information in order to comply with legal obligations. This personal information must be handled and dealt with properly, kept safe and without its integrity being compromised. This applies however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.
This is our Privacy Statement. It explains how we use and keep your information safe. We’re committed to keeping your personal information safe and confidential both online and offline.
Contacting us by phone
You can call our customer services team on 01462 480481. To help us improve our service, we might record or monitor phone calls.
Contacting us by email
When you email us, we collect some personal details like your name, address and phone numbers. Email is not 100% secure – so we advise that you keep personal information to a minimum. With this in mind, don’t transmit account information using email.
Emails are stored on our standard internal contact systems which are secure and can’t be accessed by external parties. We store this information indefinitely in order to identify issues arising in relation to real property.
Obtaining a copy of your information and correcting mistakes
If we hold information about you, you can request to be provided with a copy of this and to have any inaccuracies corrected where necessary. To find out more about your information rights visit the website of the Information Commissioner at: www.ico.org.uk
Using your personal information
We will tell you if we intend to use your information for marketing purposes and we’ll give you the opportunity to opt out if you want to.
If you receive marketing emails and don’t want to in future, please use the unsubscribe link within the email and we will remove you from future campaigns.
Legal statement about this Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between us and users of our website or online services. Instead it’s a guide on to our online protection standards – although, of course, we do consider it of utmost importance to abide by the principles stated here.
Contacting us about our Privacy Statement
If you think this Privacy Statement hasn’t answered all your questions, or you want to know more, please contact our customer services team who will be more than willing to help you.
Links to other websites
Certain hypertext links in this website may lead you to websites which are not under our control These links are provided solely for your convenience and do not represent any endorsement or recommendation by us.
We accept no responsibility or liability for the contents of any website to which a hypertext link exists and gives no representation or warranty as to the information on such websites. We accept no responsibility or liability for any loss arising from any contract entered into with any website to which a hypertext link exists.
It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss you may suffer as a result of accessing and downloading information from this site.
Terms and Conditions
1. By signing up to the portal you agree to receive documents digitally rather than by post. You may opt out at a later date should you wish by contacting email@example.com
2. Emails sent, and documents uploaded to the portal are deemed received same day unless sent after 18.00 when its deemed received the following day at 09.00.
3. It is your responsibility to check your emails and check the portal.
4. Gem Estate Management may need to send hard copies of documentation through the post from time to time.
5. To change your email address please contact firstname.lastname@example.org
By registering to the GEM Engage customer portal, you are agreeing to our full Terms and Conditions which can be found below or at Terms & Conditions | GEM (gemestate.co.uk)